Support and Services
DeNovo Mining Resources’ Field Service and Fitment Division plays a vital role in customer service, offering technical back-up to customers, anywhere in the Northern Cape.
DeNovo supports all sales with technical back-up from skilled, qualified Auto Electricians certified to install, maintain, fault-find, and service all supplied systems. This division boasts a fleet of retrofitted vehicles, enabling ‘service on demand’ anywhere in the province. Each vehicle is fully equipped with a toolbox canopy, bench vice, and water tank, with sufficient stock, spares, and consumables to meet requirements.
Man-on-Site
Our Man-on-Site solution places highly qualified auto-electrical technicians and journeymen directly at mining operations across the Gamagara Region of the Northern Cape, delivering immediate, on-the-ground support. With over 35 years of collective group experience on major mines across the African continent, our team brings deep expertise in safety risk technology solutions, which remain our core focus.
Man-on-Site deployments are tailored to client needs and range from a single technician to full teams with site supervision and quality control. The service is fully customisable to your requirements. This could include day shifts only, night shifts only, a combination of both, or full 24/7/365 rotations.
Technician roles include installation specialists, diagnostic and fault-finding experts, maintenance autoelectricians,
and system integration technicians. All technicians have extensive knowledge of a wide
range of products and safety systems.
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Warranty Statement
DeNovo Mining Resources warrants that all products will be covered for manufacturing faults and all labour for 3 months.
All products supplied by DeNovo Mining Resources are supplied and provided on
the condition that we cannot be held responsible in the event that they are used
for any other purpose than that specified by the manufacturer. DeNovo Mining
Resources’ warranty, therefore, does not cover misuse, abuse, incorrect fitment
and applications.
The customer or purchaser accepts that it is their responsibility to ensure that the
product is used in accordance with the manufacturer’s instructions. The
commencement date of all warranties is the date of invoice to the purchaser,
unless otherwise agreed by DeNovo Mining Resources in writing.
DeNovo recommends that all electrical products be fitted by a qualified auto-electrician.
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